Like Underground I use Hairy Scary Black Canary Bank with no problems so far. Used to work there and so seemed easiest to stick with them as I haven't moved my personal account from them since I left. For me it was a case of better the devil you know. I know how their online/telephone/branch banking works as a customer.
Might be worth checking out some industry customer complaints figures. Think Santander were not ranked well if memory serves me right.
Good luck Monolith.
Whoops......I might go read those changes you've just mentioned and then probably doing nothing about it....
