Surprised the world's most ethical company won't take a return due to a hospital stay? Tag 'em on Insta and I bet they'll fall over themselves to make it right.
Absolutely this! It doesn't need to be accusatory, but a 'hey @Patagonia, I missed the return date due to a hospital stay. Can you help? I'm keeping the other £800 jacket I bought from you.'
Even without social media pressure, i'd be surprised if a simple email wouldn't work considering the reason.