Did a quick search and couldn't find a clothing repair thread, apologies if I missed it
I have a Rab microlight down coat that has a small but annoying tear thanks to hidden strand of barbed wire on a fence i.e. my fault. I contacted Rab via their website and instead of either of the 'I authorise you to repair up to £x' options chose the I'll explain my issue version of contact. Sent the email a couple of weeks ago and have heard precisely nothing from Rab; rather disappointed in a major manufacturers customer relations. Anyone else had similar experience with Rab?
Given I'm paying for the repair whatever can anyone recommend any alternative down repair services based on personal experience? Gaffer tape not an option at the moment as the coat still looks half decent (i.e. OK for the pub/street).
Cheers all.