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technical => computers, technology and the internet => Topic started by: Johnny Brown on November 01, 2007, 11:10:32 am

Title: Hard drive data recovery
Post by: Johnny Brown on November 01, 2007, 11:10:32 am
I've got a hard drive which died last month. Seems to be the electronics rather than the disc itself - was working fine, computer crashed a few times, then it was dead. No power at all, doesn't spin up at all.

Presumably there are people out there who can put it in a new enclosure and recover the data? Anyone know who? In Sheffield?

ps have tried all the cable/ power switching etc - nothing. doesn't work in another pc either.
Title: Re: Hard drive data recovery
Post by: dontfollowme on November 01, 2007, 11:54:18 am
Retro Data get good reports. Its not cheap though: http://www.retrodata.co.uk/service-standard.php
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 01, 2007, 12:14:08 pm
Fuck me. £250 plus vat. I had no idea.
Title: Re: Hard drive data recovery
Post by: Control freak on November 01, 2007, 12:16:02 pm
One word - backup  :)
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 01, 2007, 12:24:45 pm
Yeah yeah big balls. I did back-up until it got full...
Title: Re: Hard drive data recovery
Post by: Bubba on November 01, 2007, 07:01:17 pm

If you can find another identical working drive, you can swap the circuit boards between the two and see if your drive fires up - this can work because i've done it myself.
Title: Re: Hard drive data recovery
Post by: Paul B on November 01, 2007, 08:53:20 pm
Try Mac Solutions on west st. (they do more than just macs)... they used to do some kind of data recovery service but I don't know to what level i'm pretty sure it'll cost a whole lot less than the above.
Title: Re: Hard drive data recovery
Post by: Jim on November 01, 2007, 11:48:43 pm

If you can find another identical working drive, you can swap the circuit boards between the two and see if your drive fires up - this can work because i've done it myself.
I'll have a look for you JB in my box.
What was it 80gig IBM deskstar?
Title: Re: Hard drive data recovery
Post by: Bubba on November 02, 2007, 08:36:48 am

It's pretty much got to have the same part no, etc...or at least be *very* close. I was lucky because i'd bought 2 of the same drive at the same time so had 2 identical ones.

If you google the part number you will sometimes find people with the same drive, or who are just selling the pcb on it's own - when i looked for one the pcb was about £40.
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 02, 2007, 09:52:26 am
Cheers guys, get rooting in your drawers...

IBM Deskstar 82.3Gb, Model IC35L080AVVV07-0, IDE, Part no 07N9210.

I got a bunch of quotes yesterday, there's obviously some franchise going on, all emails were formatted identically. From this I deduce 'its not rocket science'.
Title: Re: Hard drive data recovery
Post by: Jim on November 02, 2007, 09:58:08 am
will get rooting, also will have a look for a hard drive for you.
Seems to be quite a few on ebay as well for about £10 ish, just need to match up numbers
having a look for one now
Title: Re: Hard drive data recovery
Post by: Bubba on November 02, 2007, 10:06:26 am
JB, is it definitely IC35L080AVVV07-0 and not IC35L080AVVA07-0 ?

Google turns up nothing on the former, but loads on the latter...
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 02, 2007, 10:24:00 am
Yeah you're right, fat fingers sorry.

Seems like I might be able to buy just the pcb, however I've also come across this:

Quote
However, IBM Deskstar drives are notorious for developing serious mechanical faults. These can be easily identified by a distinctive regular ‘scratching and clicking’ noise coming from the hard disk. This is commonly known in the industry as the IBM Deskstar ‘click of death.’

This failure is caused by the unique design and manufacturing of the hard drive’s read / write heads, and the interaction of the GMR (Giant Magneto Resistive) technology with the data stored on the hard disk. These internal hard disk problems cause increased contamination, which in turn produce the notorious ‘click of death.’

I didn't notice any 'click' before it died, however it did cause the computer to crash several times. I assumed this was because the drive was almost full...
Title: Re: Hard drive data recovery
Post by: Jim on November 02, 2007, 11:07:45 am
take the side of the computer off, power it up and plug the HD in whilst listening to it, should be obvious if its clicking/scratching or not
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 02, 2007, 11:21:59 am
It doesn't do anything now, its dead.

I didn't notice any clicking before it died though, so hopefully its the pcb that is damaged/ needs swapping and not the heads that are fucked.

How difficult is swapping the pcb? I need some little star drivers for starters...
Title: Re: Hard drive data recovery
Post by: Jim on November 02, 2007, 11:24:19 am
I've got a set of them. I'll bring em over saturday for you
Title: Re: Hard drive data recovery
Post by: Bubba on November 02, 2007, 07:51:09 pm

Sounds like you may be in luck if there was no clicking/grating noises etc.

A set of small torq bits will sort you out.

Good luck!
Title: Re: Hard drive data recovery
Post by: underground on November 02, 2007, 10:43:18 pm

Sounds like you may be in luck if there was no clicking/grating noises etc.

A set of small torq bits will sort you out.

Good luck!

Sounds rather like my recent experience.. I took a Deskstar into the local PC menders just to see if it worked.. the response was 'that's why we call them Deathstars mate...'
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 12, 2007, 06:49:11 pm
Having no joy with this pcb, firms just don't reply. Before I fork out £300 is ebay worth a pop - I guess the first step is try to get an identical drive?
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 22, 2007, 02:48:50 pm
Well I got fed up of fucking around and sent it off to the 97 quid place. I got the data back today, supposedly, on a new drive. Bill was £460. I feel like I've been raped.

Anyway, looking forward, I can't get the computer to work with this new drive. Its SATA, previously I've only used IDE. Have switched on the IDE port in the BIOS, but the computer doesn't work. The 'instructions' with the drive say 'in some rare cases 1.5Gb/s hosts cannot connect with 3.0Gb/s devices' blah etc. As 'rare cases' invariably applies to me I guess this is it.

Can someone tech-savvy read this (http://www.samsung.com/global/business/hdd/faqView.do?b2b_bbs_msg_id=126&orderNum=2) page, and explain in english what I need to do? Seems like I have to put something on a disk, but when does the pc read off it? During boot? Cheers.
Title: Re: Hard drive data recovery
Post by: Bubba on November 22, 2007, 03:28:36 pm

£460 fuck me that's horrible....and they couldn't even give you back a useable drive - that's terrible service.

Is the drive a copy of your windows boot drive, or is it just the data in files on a spare drive?

Does your PC support SATA?
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 22, 2007, 03:40:17 pm
Thanks for the help, the whole thing is sending me under.

I think the problem is at my end to be honest. I sent them a brand new drive, they have then formatted it and written the data to it. So its just a spare drive. The pc supports SATA as far as I can tell, I guess its this speed issue (http://www.samsung.com/global/business/hdd/faqView.do?b2b_bbs_msg_id=126&orderNum=2)?

May be part of a bigger issue though - I put in a back-up drive whilst this one was being recovered, and iit made the CD drive disappear. Its enough to make me buy a mac.
Title: Re: Hard drive data recovery
Post by: Jim on November 22, 2007, 04:48:31 pm
Its enough to make me buy a mac.
you must have more money than you know what to do with.

The motherboard is an Abit BH7 and supports SATA, read up on abit support.
All SATA drives are backwards compatible as far as I am aware.
Have got some new sckt 478 motherboards knocking about I could sort you out with, should sort out your issues.
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 22, 2007, 04:52:05 pm
Quote
you must have more money than you know what to do with.

Yeah check me out I just threw away half-a-grand on getting some pictures back.

Word, will the motherboard support three hard drives and a cd drive at the same time then? Cos everytime I plug something new in something else disappears. Its focking bollshut.
Title: Re: Hard drive data recovery
Post by: slackline on November 22, 2007, 04:56:06 pm
Yeah check me out I just threw away half-a-grand on getting some pictures back.

Computer users fall into two groups:-

Those that do backups
Those that have never had a hard drive fail.

That does seem like rather a lot to have paid, especially if your now having trouble accessing the drive, I'd be well  :furious:

Hope you get it sorted anyway.
Title: Re: Hard drive data recovery
Post by: Bubba on November 22, 2007, 05:05:28 pm
If the CD drive dissappeared then you may not have got the master/slave jumper set correctly on the back up drive?

Macs still get HD failures :)

I don't know a great deal about the ins and outs of SATA - I know that when i install windows on the machine with SATA drives, i have to load SATA drivers from a floppy as the motherboard doesn't offer native support.

Looking at that speed issue page, I think all it's saying is download the disc image, burn it and then run it when you reboot.

If you can't use your CDrom, download the floppy image instead, write it to a floppy, reboot and run it with the new disc attached.
Title: Re: Hard drive data recovery
Post by: Bubba on November 22, 2007, 05:06:27 pm

edit, just saw Jim's post - your board has native support so should be ok.
Title: Re: Hard drive data recovery
Post by: Bubba on November 22, 2007, 05:08:13 pm
Computer users fall into two groups:-

Those that do backups
Those that have never had a hard drive fail.

Or fools like me who have had drive failures but still dont' back stuff up enough. I do archive all my photos online though. Flickr is a good place to do it if you can live with the 2meg limit per pic, but there are pro sites that offer similar service for keeping big files. What about that free unlimited storage site that somebody linked to on here a while ago? That'd be ideal.
Title: Re: Hard drive data recovery
Post by: slackline on November 22, 2007, 05:17:30 pm
Or fools like me who have had drive failures but still dont' back stuff up enough. I do archive all my photos online though. Flickr is a good place to do it if you can live with the 2meg limit per pic, but there are pro sites that offer similar service for keeping big files. What about that free unlimited storage site that somebody linked to on here a while ago? That'd be ideal.

 :guilty: t'was me (http://ukbouldering.com/board/index.php/topic,8036.0.html).

If you've a pro account at flickr the upload limit per image should be 10Mb per file (5Mb for free acounts) (http://www.flickr.com/help/photos/?search=upload+limits#18), if you're having trouble with files > 2Mb I'd get them to  :read: .  Have to say I'm finding it a lot easier now you can upload more than six pics at a time.
Title: Re: Hard drive data recovery
Post by: andy_e on November 22, 2007, 05:20:48 pm
Computer users fall into two groups:-

Those that do backups
Those that have never had a hard drive fail.

I'm the latter, but I'm going to back up when I lay my hands on a drive this weekend because my drive's squeaking and grinding a bit...
Title: Re: Hard drive data recovery
Post by: Bubba on November 22, 2007, 05:26:06 pm
That'

 :guilty: t'was me (http://ukbouldering.com/board/index.php/topic,8036.0.html).
That's it - just logged in again - i'm going to upload some stuff to test it out...

If you've a pro account at flickr the upload limit per image should be 10Mb per file (5Mb for free acounts) (http://www.flickr.com/help/photos/?search=upload+limits#18)
Sorry, my bad - i think the restriction is not on file size, but on image dimensions or something? I'm sure it reduced all my images down to 2048x? pixels - must double check!
Title: Re: Hard drive data recovery
Post by: Jim on November 22, 2007, 05:47:45 pm
Adam - the motherboard will only support 4 devices at a time. If you use SATA then one of the IDE's will be redundant. I can't remember which one, Look at the support pages for the BH7, Infact I'll look now for you
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 22, 2007, 05:51:37 pm
Quote
Looking at that speed issue page, I think all it's saying is download the disc image, burn it and then run it when you reboot.

If you can't use your CDrom, download the floppy image instead, write it to a floppy, reboot and run it with the new disc attached.

Ta for that, I think I get what to do though I don't understand what will happen when I boot.

Edit: Four floppies in the house and none of them work.

Quote
That does seem like rather a lot to have paid, especially if your now having trouble accessing the drive, I'd be well  furious

The service for the data recovery was really good to be honest, just FUCKING EXPENSIVE.

Quote
Macs still get HD failures Smiley

That's not the point, is it true with MACS you can buy a hard drive, plug it in and it will actually fucking work? Oh brave new world, take me there because I'm about to throw my abit BH7 out the fucking window.

Cheers for the help guys, it is much appreciated its just I've spent all afternoon on this and got nowhere. Every option seems to be fucked over by sod's law fucking something else over.

Quote
Adam - the motherboard will only support 4 devices at a time. If you use SATA then one of the IDE's will be redundant. I can't remember which one, Look at the support pages for the BH7, Infact I'll look now for you

Word, now we're getting somewhere, thing is I only want four devices - three hard drives and a cd. Or do I have to ditch the floppy and the card reader to get that. The floppy can get fucked that's for sure, this is the first time I've ever used it and its been fuck all use.
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 22, 2007, 05:54:52 pm
Or is that three cos each IDE cable only has two devices on it, plus one on the SATA?

Title: Re: Hard drive data recovery
Post by: Jim on November 22, 2007, 05:57:30 pm
The floppy is on its own,
you can have 3 devices on the ide and one on sata. I'm just looking to see which IDE you can't use. give us a sec
Title: Re: Hard drive data recovery
Post by: Jim on November 22, 2007, 05:59:52 pm
which ever one your cd was on is the one you can't use with SATA, the other 3 should be fine.
The manual for BH7 doesn't appear to be on abit support anymore. ring me if you need any more help
Title: Re: Hard drive data recovery
Post by: dave on November 23, 2007, 09:38:57 am
Computer users fall into two groups:-

Those that do backups
Those that have never had a hard drive fail.

Or fools like me who have had drive failures but still dont' back stuff up enough.

or people like me who've never had a HD fail but still do backups anyway. So thats 4 types of person. maybe the original point was a typo and should have read 22.
Title: Re: Hard drive data recovery
Post by: slackline on November 23, 2007, 11:02:27 am
maybe the original point was a typo and should have read 22.

Nah, I copied and pasted it from someone else's forum signature.
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 27, 2007, 10:52:32 am
Update - after a couple of days supervising Scouts abseiling for cash at the Dome, I returned with renewed gumption and managed to get the patch to work by first disabling the SATA, burning the cd, applying the patch, then re-abling? the SATA. So the new drive is now working, all the data back etc, just need to back it up now...

Can't get the CD drive working as well though. If one IDE is switched off, does that mean the port? where the cable plugs in? Or just one of the connectors on the ribbon? Currently have both IDE drives on one IDE ribbon/port, plus the SATA one. The other IDE ribbon doesn't seem to work, though I'm not sure if I've checked both of the Ribbon connectors.

Cheers for the help y'all.
Title: Re: Hard drive data recovery
Post by: Bubba on November 27, 2007, 04:04:35 pm
I'd try running two on each ribbon rather than 3 on 1 and 1 on the other but then i'm not sure there any solid reasoning behind that.

How were they set up before you installed the SATA drive?

If you've changed things around you might have to alter the master/slave jumper settings on the rear of the devices. If on your old setup, the CD-ROM drive was on the end of the IDE chain it will probably be set as a slave device.

I believe that if you attach it on it's own to the seperate IDE cable then you want to set the jumpers as master.

Jim will probably come on in a bit and tell you all this is lies - i usually just get there by trial and error and a vague idea of what i'm doing :)
Title: Re: Hard drive data recovery
Post by: Jim on November 27, 2007, 06:50:54 pm
the sata disables the ide-2 master. change the jumper setting on the back of the cd to slave and it should work fine
Title: Re: Hard drive data recovery
Post by: Johnny Brown on November 27, 2007, 07:00:22 pm
Nice word, that's fixed it!
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