UKBouldering.com

the site => site notices and updates => Topic started by: Tris on May 05, 2010, 10:33:38 am

Title: Site slow or non-responsive?
Post by: Tris on May 05, 2010, 10:33:38 am
Anyone else having the same issue? Seems to be the same the last few days. Have tried it on different machines/internet connections and still the same... seems to run ok for 30 seconds and then freeze again.

Is there a thread already about this?
Title: Re: Site slow or non-responsive?
Post by: Jaspersharpe on May 05, 2010, 10:38:10 am
slackers and magpie mentioned this yesterday on Twitter but I've had no problems. Strange.
Title: Re: Site slow or non-responsive?
Post by: dave on May 05, 2010, 10:48:41 am
no probs here.
Title: Re: Site slow or non-responsive?
Post by: slackline on May 05, 2010, 10:54:19 am
Still having problems here, sometimes the page loads, but without any CSS formatting, so its just white background and blue hyperlinks.

This is browsing using Firefox-3.6.3 with various plugins activated (I've noticed AutoPager sometimes messes things up when it tries to do its job, although disabling it doesn't seem to have any effect in this instance).

Works fine with Opera-10.53, and is also ok on my home computer where I've _exactly_ the same FF version and plugins (as I sync between the two computers).

Pinging ukbouldering.com shows that the server is responsive..

Code: [Select]
$ ping [url=http://www.ukbouldering.com]www.ukbouldering.com[/url]
PING ukbouldering.com (209.135.140.14) 56(84) bytes of data.
64 bytes from vs314.rosehosting.com (209.135.140.14): icmp_seq=1 ttl=47 time=115 ms
64 bytes from vs314.rosehosting.com (209.135.140.14): icmp_seq=2 ttl=47 time=129 ms
64 bytes from vs314.rosehosting.com (209.135.140.14): icmp_seq=3 ttl=47 time=117 ms
64 bytes from vs314.rosehosting.com (209.135.140.14): icmp_seq=4 ttl=47 time=115 ms
64 bytes from vs314.rosehosting.com (209.135.140.14): icmp_seq=5 ttl=47 time=115 ms
64 bytes from vs314.rosehosting.com (209.135.140.14): icmp_seq=6 ttl=47 time=116 ms
64 bytes from vs314.rosehosting.com (209.135.140.14): icmp_seq=7 ttl=47 time=123 ms
64 bytes from vs314.rosehosting.com (209.135.140.14): icmp_seq=8 ttl=47 time=115 ms
^C
--- ukbouldering.com ping statistics ---
8 packets transmitted, 8 received, 0% packet loss, time 7007ms
rtt min/avg/max/mdev = 115.373/118.666/129.355/4.800 ms


Using it as an excuse to get some work done!
Title: Re: Site slow or non-responsive?
Post by: Tris on May 05, 2010, 11:00:31 am
I should say that the different internet connections at work and home I have tried (2 x 8mb broadband + 1 x fibre leased line) have all been provided by BT, but that is the only similarity...

I have to pressed refresh or post or whatever a few times to get it to work but then sometimes it just won't load the page and I get a 404 type page (Oops! Google Chrome could not connect to ukbouldering.com). Same issues in IE so not chrome related..

Slack---line - are you with Bollocks Telecom?
Title: Re: Site slow or non-responsive?
Post by: slackline on May 05, 2010, 11:16:54 am
@Tris : No at work I'm on JANET (http://www.ja.net/) and home I'm on Virgin Media.

Had some time-outs under Opera now, but none of the problems of not loading the CSS for formatting the page.
Title: Re: Site slow or non-responsive?
Post by: Tris on May 05, 2010, 11:18:48 am
My last 5 mins view of UKB:

(http://farm5.static.flickr.com/4006/4580463029_4a9a4b358a_o.jpg)

Title: Re: Site slow or non-responsive?
Post by: slackline on May 05, 2010, 11:35:20 am
Thats exactly what I'm getting and what I was referring to when saying that the formatting/CSS hadn't been applied.
Title: Re: Site slow or non-responsive?
Post by: Tris on May 05, 2010, 11:38:02 am
Thats exactly what I'm getting and what I was referring to when saying that the formatting/CSS hadn't been applied.
I thought so - I just thought I would post a pic to demonstrate to others :)

It is very intermittent though - view is fine and back to normal now whilst writing this..
Title: Re: Site slow or non-responsive?
Post by: magpie on May 05, 2010, 11:51:35 am
Mine is just really slow, I'm not getting the funny white page.  It takes ages to load and occasionally times out on me.  Seems a bit better today than it was yesterday.  I'm on IE, at work.
Title: Re: Site slow or non-responsive?
Post by: magpie on May 05, 2010, 11:53:25 am
I cursed myself, it's now giving me this:
Quote
Network Error (tcp_error)

 
A communication error occurred: "Operation timed out" 
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time. 

For assistance, contact your network support team. 
Title: Re: Site slow or non-responsive?
Post by: chris05 on May 05, 2010, 12:46:01 pm
Its really slow on my work computer (windows pc) and often redirects me to an error page which says "bad gateway", usually sorts itself if i press refresh or start again. Didn't have any problems on my home mac (safari) last night.

Have just had to write this message 3x as I got the bad gateway message when I tried to post!
Title: Re: Site slow or non-responsive?
Post by: slackline on May 05, 2010, 01:18:51 pm
It'll be ghosts in the machines again!
Title: Re: Site slow or non-responsive?
Post by: Tris on May 05, 2010, 01:39:05 pm
Have just had to write this message 3x as I got the bad gateway message when I tried to post!
Yeah - I've been copying what I write each time before hitting the post button so I don't have to type it again.
Title: Re: Site slow or non-responsive?
Post by: Bubba on May 05, 2010, 02:48:29 pm

That "white page" error is usually sorted by doing a ctrl+refresh whenever I get it.

I'm not sure what's causing slowness - it's fine for me here at home on Newnet.

I'll flush out the sessions table - that sometimes helps....or maybe not, it looked ok.
Title: Re: Site slow or non-responsive?
Post by: Paul B on May 05, 2010, 03:03:50 pm
fine for me at home and uni.
Title: Re: Site slow or non-responsive?
Post by: Jaspersharpe on May 05, 2010, 03:43:51 pm
Twitter's a bit slow mind. Could you fix that for me?
Title: Re: Site slow or non-responsive?
Post by: magpie on May 05, 2010, 04:58:25 pm
I think it might be more to do with me than the site, everything - except for a couple of random sites - is really slow for me today.  :'( 

I even cleared my cookie things to see if that helped but all it seems to have done is change the little UKB symbol in the address bar from yellow to blue with clouds.  :shrug:
Title: Re: Site slow or non-responsive?
Post by: Johnny Brown on May 05, 2010, 06:06:36 pm
Fast as fuck at my end.
Title: Re: Site slow or non-responsive?
Post by: magpie on May 05, 2010, 06:08:43 pm
Show off.  :P

Actually, mine seems better now I am home, so maybe it was my work machine. :shrug:
Title: Re: Site slow or non-responsive?
Post by: Johnny Brown on May 05, 2010, 06:14:42 pm
Everything seems better at home though, doesn't it?
Title: Re: Site slow or non-responsive?
Post by: magpie on May 05, 2010, 07:41:02 pm
True.  It might actually just be that the first glass of wine slowed me down to the same speed.  ;D
Title: Re: Site slow or non-responsive?
Post by: Tris on May 06, 2010, 09:53:36 am
Still slow as fuck for me  :'(

Rest of internet is flying. Please help me - no other decent forums to browse whilst supposedly working.. Spending any more than 10 mins on the other channel is like sticking pins in my eyes. This is like the good shows on E4 whereas it's like Jeremy Kyle and the Hoobs over there... help  :wall:

Title: Re: Site slow or non-responsive?
Post by: Mike Tyson on May 06, 2010, 10:19:05 am
Mine is also painfully slow and I'm getting the white screen thingy. All other websites working rapido.  :shrug:  :thumbsdown:
Title: Re: Site slow or non-responsive?
Post by: Bonjoy on May 06, 2010, 10:24:58 am
The site is also borderline unusable for me too today and yest. I suspect more people might be complaining if it wasn't so slow and difficult to get replies to post up on affected PCs!
Am posting from a Windows PC with IE as browser.
Title: Re: Site slow or non-responsive?
Post by: Doylo on May 06, 2010, 10:41:11 am
Very hit and miss for me at the mo
Title: Re: Site slow or non-responsive?
Post by: dontfollowme on May 06, 2010, 10:49:27 am
Very flakey here too, having to refresh lots.
Title: Re: Site slow or non-responsive?
Post by: Johnny Brown on May 06, 2010, 11:01:02 am
Still fine here.
Title: Re: Site slow or non-responsive?
Post by: Tris on May 06, 2010, 11:02:57 am
Still fine here.
Just rub it in  ;D
Title: Re: Site slow or non-responsive?
Post by: Fatboy on May 06, 2010, 11:30:44 am
Fine here too over in sunny/cloudy Ireland!!  :thumbsup:
Title: Re: Site slow or non-responsive?
Post by: slackline on May 06, 2010, 11:34:24 am
There are a few nodes that data is passing through between the host server and my computer that are very slow to respond (already passed this info to Bubba)...

From my work computer where things are slow we have the following route being taken when connecting to UKB...
Code: [Select]
# tracepath [url=http://www.ukbouldering.com]www.ukbouldering.com[/url]
 1:  dyn138134.shef.ac.uk (143.167.138.134)                 0.100ms pmtu 1500
 1:  143.167.136.254 (143.167.136.254)                      3.694ms
 1:  143.167.136.254 (143.167.136.254)                      6.512ms
 2:  172.22.0.66 (172.22.0.66)                              1.219ms
 3:  172.22.1.67 (172.22.1.67)                              1.867ms
 4:  po12.sff-d01.yhman.net.uk (195.195.130.33)             1.683ms
 5:  v795.lee-c01.yhman.net.uk (194.81.2.73)                2.668ms
 6:  so-1-1-0.leed-sbr1.ja.net (146.97.42.25)               2.667ms asymm  7
 7:  so-5-1-0.lond-sbr1.ja.net (146.97.33.98)               7.152ms asymm  8
 8:  so-6-0-0.lond-sbr4.ja.net (146.97.33.154)              7.412ms asymm  9
 9:  ae0.lond-gw-ixp4.ja.net (146.97.35.182)                7.398ms asymm 10
10:  no reply
11:  no reply
12:  te0-2-0-6.ccr22.jfk02.atlas.cogentco.com (154.54.30.134)  82.905ms
13:  no reply
14:  no reply
15:  river-city-internet-group.demarc.cogentco.com (38.104.162.10) 124.405ms asymm 16
16:  river-city-internet-group.demarc.cogentco.com (38.104.162.10) 126.263ms
17:  static-216.87.62.241.primary.net (216.87.62.241)     134.563ms asymm 19
18:  r-1.core04.stl.rosehosting.com (206.196.99.250)      133.640ms asymm 21
19:  vs314.rosehosting.com (209.135.140.14)               122.593ms reached
     Resume: pmtu 1500 hops 19 back 47


Note the nodes with "no reply" where there is a big delay.

Title: Re: Site slow or non-responsive?
Post by: Bubba on May 06, 2010, 01:59:23 pm

I'm getting steady pings of around 120ms today. I've emailed the hosts and they can't see any problems.

What ISPs are you slow people using? Wondering if there's something in common.
Title: Re: Site slow or non-responsive?
Post by: Jaspersharpe on May 06, 2010, 02:14:35 pm

What ISPs are you slow people using?

Watch it. Glen Hoddle got sacked for talking about people like that.
Title: Re: Site slow or non-responsive?
Post by: slackline on May 06, 2010, 02:17:29 pm
Similar speeds (generally between 110 and 125ms) on pings from work where I've the problem (ISP is Univ of Sheffield, which is part of JANET).  I also get similar stats when pinging from my home computer where I don't have any problems.

But then pinging isn't the same as page requests and the complex db/php interaction.

Is there any caching of popular pages (thinking possibly the CSS sheet) that may have gone astray?
Title: Re: Site slow or non-responsive?
Post by: Bubba on May 06, 2010, 02:30:57 pm

I'm confused, I thought the problem was timeouts (no reply) in the traceroute, i.e. slow reaching the site.

Are you saying that's not the issue, but it's the actual pages being served slowly?

I'll flush the forum page cache to see if that helps.
Title: Re: Site slow or non-responsive?
Post by: cofe on May 06, 2010, 02:34:37 pm
it's been fine for me all week. look at me.
Title: Re: Site slow or non-responsive?
Post by: Kim on May 06, 2010, 02:40:31 pm
It's been fine for me all week (on a sky connection) but now using andy's bt connection (same computer) and it's gone all fuckwise.
Title: Re: Site slow or non-responsive?
Post by: Bubba on May 06, 2010, 02:51:31 pm

Anything cached has been purged. Make sure to do a CTRL+F5 to pull in anything that needs to override what's cached in your browser.
Title: Re: Site slow or non-responsive?
Post by: slackline on May 06, 2010, 02:56:10 pm
I'm confused too, mainly cause I don't really know what I'm talking about  :oops: :whistle:

But my understanding is

ping = send a small packet of data to a server and time how long it takes to get back
traceroute = send a small packet of data to a server and record what nodes it passes through and how long it takes at each node

Neither of these are the same as making page requests of a server (particularly if there is some sort of LAMP setup involved with a DB/CGI/PHP combo).

Looking at the times for ping's and traceroutes from the two computers I use (one at work with a problem, the other at home without any problem) they seem comparable, so I suspect its not server responsiveness thats the problem here, but more how pages requests are being handled/served by the server.

I'm not that experienced in server configuration but CGI modules allow frequently requested pages such as CSS sheets to be cached to avoid clogging up the server and "stuff".

Perhaps, if its possible, turning on verbose logging and seeing what entries there are for people who are having problems might provide some insight?  :shrug:
Title: Re: Site slow or non-responsive?
Post by: magpie on May 06, 2010, 02:56:22 pm

I'm confused, I thought the problem was timeouts (no reply) in the traceroute, i.e. slow reaching the site.

Are you saying that's not the issue, but it's the actual pages being served slowly?

I am getting both. :lucky:

I don't know anything about my ISP or my pings though.  ???
Title: Re: Site slow or non-responsive?
Post by: Kim on May 06, 2010, 03:10:37 pm
I'm confused too, mainly cause I don't really know what I'm talking about  :oops: :whistle:


and then proceeded to demonstrate he has some idea what he's talking about.

My understanding, as someone who really doesn't know what he's talking about

ping = four fifths of a penguin
traceroute = plagiarising maps

Neither of these would seem to help much.

Oh yeah, my point was it seems fine all of a sudden. Well done bubba i assume  :great:
Title: Re: Site slow or non-responsive?
Post by: Tris on May 06, 2010, 03:33:12 pm
As I said before all my tests have been with BT. I am stuck with this shite ISP unfortunately...

Traceroutes from 2 x different BT ADSL lines:

Tracing route to ukbouldering.com [209.135.140.14]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  www.routerlogin.com (http://www.routerlogin.com) [192.168.0.1]
  2    32 ms    31 ms    31 ms  host81-148-0-1.in-addr.btopenworld.com [81.148.0.1]
  3    31 ms    32 ms    32 ms  213.120.178.141
  4    32 ms    31 ms    31 ms  213.120.177.98
  5    32 ms    31 ms    33 ms  213.120.176.22
  6     *       31 ms     *     213.120.176.178
  7    32 ms    32 ms    34 ms  213.120.176.121
  8    32 ms    32 ms    31 ms  core2-gig14-0-0.faraday.ukcore.bt.net [62.172.102.153]
  9    33 ms    32 ms    33 ms  62.172.103.45
 10    32 ms    32 ms    33 ms  transit1-xe0-1-0.ealing.ukcore.bt.net [194.72.9.234]
 11    32 ms    32 ms    32 ms  t2c1-ge11-0-0.uk-eal.eu.bt.net [166.49.168.29]
 12    33 ms    33 ms    34 ms  t2c2-p3-1.uk-lon1.eu.bt.net [166.49.208.110]
 13    33 ms    33 ms    33 ms  t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
 14    48 ms   245 ms   228 ms  gi8-44.mpd01.lon01.atlas.cogentco.com [130.117.14.49]
 15    34 ms    34 ms    33 ms  te1-8.ccr01.lon01.atlas.cogentco.com [130.117.3.226]
 16    52 ms    51 ms    51 ms  te0-0-0-0.ccr21.ams03.atlas.cogentco.com [130.117.1.109]
 17    51 ms    50 ms    51 ms  te3-8.ccr02.ams03.atlas.cogentco.com [130.117.0.33]
 18   120 ms   119 ms   120 ms  te4-2.ccr02.ymq02.atlas.cogentco.com [154.54.0.74]
 19   149 ms   149 ms   149 ms  te8-7.ccr02.ord01.atlas.cogentco.com [154.54.28.5]
 20   144 ms   145 ms   144 ms  te4-2.ccr01.stl03.atlas.cogentco.com [154.54.27.30]
 21   144 ms   143 ms   143 ms  river-city-internet-group.demarc.cogentco.com [38.104.162.10]
 22   142 ms   142 ms   143 ms  205.242.181.29
 23   168 ms   141 ms   141 ms  r-1.core04.stl.rosehosting.com [206.196.99.250]
 24   142 ms   142 ms   141 ms  vs314.rosehosting.com [209.135.140.14]

Trace complete.

Tracing route to ukbouldering.com [209.135.140.14]
over a maximum of 30 hops:

  1     3 ms     1 ms     2 ms  home [10.0.0.1]
  2    34 ms    34 ms    34 ms  host81-134-96-1.in-addr.btopenworld.com [81.134.96.1]
  3    33 ms    32 ms    32 ms  213.120.182.141
  4    33 ms    34 ms    32 ms  213.120.161.82
  5    34 ms    34 ms    32 ms  217.41.222.30
  6    33 ms    32 ms    33 ms  217.41.222.178
  7    33 ms    34 ms    34 ms  217.41.222.121
  8    33 ms   243 ms    32 ms  core2-gig4-0-0.birmingham.ukcore.bt.net [217.32.170.73]
  9   261 ms    42 ms   248 ms  62.172.103.86
 10    54 ms    39 ms    36 ms  transit1-xe1-1-0.ealing.ukcore.bt.net [62.6.200.138]
 11    39 ms     *       40 ms  t2c1-ge14-0-0.uk-eal.eu.bt.net [166.49.168.25]
 12    45 ms    38 ms    38 ms  t2c2-p3-2.uk-lon1.eu.bt.net [166.49.164.138]
 13    39 ms    38 ms    38 ms  t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
 14    41 ms     *        *     gi8-44.mpd01.lon01.atlas.cogentco.com [130.117.14.49]
 15    40 ms    42 ms    38 ms  te3-1.mpd02.lon01.atlas.cogentco.com [130.117.2.26]
 16    49 ms    48 ms    48 ms  te0-3-0-0.mpd21.ams03.atlas.cogentco.com [130.117.2.82]
 17    49 ms    50 ms    50 ms  te1-8.ccr02.ams03.atlas.cogentco.com [130.117.49.206]
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22   153 ms     *        *     static-216.87.62.241.primary.net [216.87.62.241]
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Not sure if this helps, but could be a routing issue somewhere?
Title: Re: Site slow or non-responsive?
Post by: Peanuts on May 06, 2010, 03:36:40 pm
Pretty unusable and has been for a few days, have been forced to go to the 'other place' for my fix  :o
Title: Re: Site slow or non-responsive?
Post by: Bubba on May 06, 2010, 04:09:11 pm

From looking at some of these traceroutes, it appears that the problem lies with Cogent. In which case there's nothing we can do.
Title: Re: Site slow or non-responsive?
Post by: slackline on May 06, 2010, 04:19:42 pm
Okay then, can people post details of their DNS servers for places where they are having a problem and also from locations where they're not.

From work I have the following DNS servers listed (and presume they are used in sequential order)...

143.167.2.110
143.167.252.110
208.67.222.222
208.67.220.220
Title: Re: Site slow or non-responsive?
Post by: Tris on May 06, 2010, 04:31:47 pm
What has DNS got to do with possible routing issues? We can see that DNS is working from the traceroute commands - the ip's are resolved from the names...

EDIT: unless Bubba says that UKB is not on 209.135.140.14?
Title: Re: Site slow or non-responsive?
Post by: slackline on May 06, 2010, 04:42:32 pm
I thought that different DNS at say home v's work may result in different routes for the data being taken as they're clearly not going the same routes.

But then I don't really know enough about network protocols and such like to really know what I'm talking about, t'was just a stab in the dark, and I was going to try an alternative DNS of someone who isn't having a problem to see if that resolved it (can't get at my home DNS entries at present).

Kind of like troubleshooting, if it fixes it then its a work-around solution, whilst waiting for the true cause to be identified/resolved.  Often how I go about solving computing problems when I've no real idea of the underlying cause   :shrug:
Title: Re: Site slow or non-responsive?
Post by: slackline on May 06, 2010, 04:45:03 pm
Not that it provides much insight, but the site is still very slow if I use a proxy server.
Title: Re: Site slow or non-responsive?
Post by: GCW on May 07, 2010, 08:26:27 am
I haven't beeen able to get on UKB yesterday, session timed out error message. Has been on my home PC and at work. Still not working, so this is brought to you via gayPhone.
Title: Re: Site slow or non-responsive?
Post by: dobbin on May 07, 2010, 09:11:38 am
I have had problems as well from both home and work.

DNS however is probably a red herring. For the reason that by the time your traceroute takes place, DNS is finished and done with. The way DNS and traceroute works is thus :

I want to traceroute UKB. I tell my computer as much.
My computer doesnt know where UKB is so it asks its configured DNS server.
That doesnt know either, so it asks another DNS server upstream from it (which is called a recursive lookup)
that one still may not know, but it knows one that does, and ultimately gets an answer, which it hands back down to me.
Now knowing where UKB is, i send a ping with something called a Time to live value set to 1. This is a value used to prevent routing loops which I set to say "only pass through one router". So at the first time my packet goes to a router, the router reads this TTL field and says "oooh, that means this packet must be looped, i'll drop it, and respond". I get a message back which tells me the packet was dropped. Reading the source field of the packet I can see where it went. So, I send another packet - this time setting TTL to 2. Which means when it gets to the router we saw before it thinks its ok to forward it and makes a routing decision - sending the packet on with a decremented TTL value (now 1). Our packet hits a second router which spots the TTL =1 thing, thinks its got a looped packet and drops it as before. The problem with this is that some router administrators may have configured the router not to respond deliberately. So traceroute with a missing step doesnt always mean theres a problem with a router.

Plus, each router makes a routing decision based on its current routing topology which is governed by the state of its interfaces and what it knows about routers and routes near it - from one packet to the next, different routes may apply - packets may take a different path. By its very nature, IP is resilient - it will work around black holes (with occasional packet loss whilst things converge) so where routing a problem the routers between you and ukb should (!) sort themselves out over time.

Looking for commonality between the traces that failed and those that didnt - it all seems to sit within the cogentco cloud, who are one ISP who probably resell space or IP peering to rosehosting. Perhaps they had problems over the last few days? I seem to work today when I didnt yesterday for instance?!

Finally, PING - round trip packet time is the amount of delay it takes for me to talk to ukb. 120ms is slow. Rosehosting must be a lot of routers away! lot of routers = lot of routing decisions = potential for problems. Hosting in the UK would probably mitigate, but at what cost?
Title: Re: Site slow or non-responsive?
Post by: Johnny Brown on May 07, 2010, 09:21:02 am
I'm getting pings of 140ms, despite which the site is still fast as ever here - literally no problems in the last few weeks. On the other hand my own site, hosted in the uk, pings in 35ms, with traceroute showing half the number of server hops (9 vs 18). So I'm guessing server location is not the whole issue, but may not be helping.
Title: Re: Site slow or non-responsive?
Post by: dobbin on May 07, 2010, 09:37:15 am
Do you mean that although yours is much closer that you still think it runs slower? that could be that the thing you are talking to - the webserver, might be shared or running slowly or something - or perhaps the code you are running on your pages is 'sub optimal'.

I think we should all write notes to each other and post them.
Title: Re: Site slow or non-responsive?
Post by: slackline on May 07, 2010, 10:35:46 am
Good knowledge on IP routing there dobbin, cheers for that.
Title: Re: Site slow or non-responsive?
Post by: Bubba on May 07, 2010, 02:49:01 pm
From looking at some of these traceroutes, it appears that the problem lies with Cogent. In which case there's nothing we can do.

Looking for commonality between the traces that failed and those that didnt - it all seems to sit within the cogentco cloud, who are one ISP who probably resell space or IP peering to rosehosting. Perhaps they had problems over the last few days? I seem to work today when I didnt yesterday for instance?!

So there's no doubt that Cogent are having problems at the moment:
http://status.slicehost.com/2010/5/4/cogent-network-issues#comments (http://status.slicehost.com/2010/5/4/cogent-network-issues#comments)

I agree that the issues do lie with Cogent and it puts it out of our immediate control - we just have to hope that they will get it sorted. I found a couple of old links where this had happened before.

I'm not sure about the relationship between Rosehosting and Cogent because consistently when I do a traceroute, I don't go via a Cogent node, which is why I'm guessing my connection to UKB is still fast.

Whether this is purely down to luck, ISP relationships, Internet infrastructure (I believe Cogent run part of what is considered Internet Backbone) or something else I have no idea.
Title: Re: Site slow or non-responsive?
Post by: GCW on May 09, 2010, 07:33:01 am
I still can't get on UKB at home, everything elsecworking normally.

Still OK on the phone, so far at least.
Title: Re: Site slow or non-responsive?
Post by: lagerstarfish on May 09, 2010, 07:39:14 am
I still can't get on UKB at home, everything elsecworking normally.

Still OK on the phone, so far at least.

You sure that The Boss hasn't arranged for your provider to block it?
Title: Re: Site slow or non-responsive?
Post by: GCW on May 09, 2010, 07:53:19 am
possibly, but I'd have eXpected the phone to meet with an "accident" as well.
Title: Re: Site slow or non-responsive?
Post by: lagerstarfish on May 09, 2010, 08:46:17 am
I just had a vision of you walking into your kitchen to find your GayPhone sitting in a nice hot mug of tea. My visions come true sometimes....
Title: Re: Site slow or non-responsive?
Post by: Tris on May 10, 2010, 11:12:41 am
Is anyone still experiencing problems? Back to normal speed again over here.
Looking good to me now  :great:
Title: Re: Site slow or non-responsive?
Post by: magpie on May 10, 2010, 11:19:06 am
I'm back to normal too.  :)
Title: Re: Site slow or non-responsive?
Post by: Tris on May 10, 2010, 11:41:38 am
I'm back to normal too.  :)
You were strange for a bit?  ;D
Title: Re: Site slow or non-responsive?
Post by: magpie on May 10, 2010, 12:12:08 pm
 :whistle:
Title: Re: Site slow or non-responsive?
Post by: Davo on May 10, 2010, 12:25:26 pm
Hi

Strangely enough am able to get on to UKb at work but not at home. Just keep getting timed out at home. No problems with other sites.

Cheers Dave

(will check this evening if it has started working)
Title: Re: Site slow or non-responsive?
Post by: GCW on May 10, 2010, 01:56:39 pm
I can now get back on UKB at work.
Still not working at home though.
Title: Re: Site slow or non-responsive?
Post by: shark on May 10, 2010, 11:18:17 pm
Serpico says he can't get on either.
Title: Re: Site slow or non-responsive?
Post by: butters on May 11, 2010, 02:57:27 am
Been really random at times tonight but then I am PM'ing Paul B so I get all I deserve really...  ;)
Title: Re: Site slow or non-responsive?
Post by: rginns on May 11, 2010, 09:21:17 am
I have no problem at work, but haven't been able to get on at home for the last couple of days... :thumbsdown:
Title: Re: Site slow or non-responsive?
Post by: lagerstarfish on May 11, 2010, 10:34:46 am
My wife is complaining that I am slow and unresponsive. Have I caught some kind of virus from UKB? Pay me £5k and I'll forget all about it or you can contact me via my lawyers (Spurious, Shakey and Toss).

Sponger of Heeley.


PS
Cash4CompoNow.com may be helping me sue The Peak District National Park because I got sore hands from the grit. If they pay up I'll think about charging UKB a bit less.
Title: Re: Site slow or non-responsive?
Post by: tomtom on May 11, 2010, 11:02:59 am
I've had no problems whatsoever (accessing the site) over the last week - from various airports, hotels, sickbeds and kitchen tables - situatued throughout Western Europe and Hull.

I blame sky news and Rupert Murdoch. Cunt.

PS, Lagers, Cash4CompoNow.com are presently helping me sue the farmer at Almscliff for the behaviour of his cows. I cannot go into details for legal reasons but it left me feeling violated (as well as making my bouldering mat smell)
Title: Re: Site slow or non-responsive?
Post by: GCW on May 11, 2010, 11:03:30 am
My wife is complaining that I am slow and unresponsive.

Hell!!  Mr. Fish
Your lucky day is here.  I represent a conglomerate of chemicals company and we have made a special pill just for you!!
The medicine is a 5-urofartalide derivative and has been shown to make your potency big.  Just one pill a day will grow your manpiece to 35cm, and 30cm long.  Your wife will not complain no more about lack of a response as the drug also make you slightly psychotic.  The ladies love slightly mentals almost as much ass Le male toilet water.

As you are clearly a man of greatness and flowing locks, I can offer a special deal for this Tuesday day only.  52 tablets for only £299.99 which is almost 8 weeks for the price of 6!

If you are not stupid and wish to take up this once in a livetime wife pleasuring deal, please send your bank details to me at the following address.  Then await love like you never know!!

Love from Lucy Li  xxx

lucy@cash4componow.com
Title: Re: Site slow or non-responsive?
Post by: chris05 on May 11, 2010, 11:11:38 am
I am now able to access the site as normal from work so I can continue wasting time (as usual).
Title: Re: Site slow or non-responsive?
Post by: Adam Lincoln on May 11, 2010, 11:23:45 am
Can't get on either at home. Isp is talk talk. Serpico also on talk talk and can't get on.
Title: Re: Site slow or non-responsive?
Post by: GCW on May 11, 2010, 11:25:46 am
Guess who we're with?

At the moment I can't get 5 on demand either, it claims my IP address is invalid as they only allow UK viewers   :-\
Title: Re: Site slow or non-responsive?
Post by: Jaspersharpe on May 11, 2010, 11:53:56 am
Talk Talk are a bunch of useless gayers. Glad I ditched them.
Title: Re: Site slow or non-responsive?
Post by: rginns on May 12, 2010, 01:59:27 pm
I.m on talktalk too, the bastards, Maybe Mick Ryan bought shares
Title: Re: Site slow or non-responsive?
Post by: rginns on May 13, 2010, 09:46:18 am
I still can't get on at home, does anyone have a fix aside from changing suppliers?

Title: Re: Site slow or non-responsive?
Post by: tomtom on May 13, 2010, 11:47:27 am
Would it work through a VPN? some more techy types may be able to advise...
Title: Re: Site slow or non-responsive?
Post by: Tris on May 13, 2010, 01:31:56 pm
A VPN is just a tunnel between 2 points. It would only work if the other end you are connected to has a different ISP or a working connection to UKB.

Slack---line mentioned about proxies (http://proxy.org/cgi_proxies.shtml) previously which is a better idea. You would have to find one that works though... trial and error I guess (also this would add latency to your browsing experience)
Title: Re: Site slow or non-responsive?
Post by: Bubba on May 13, 2010, 01:40:29 pm
I still can't get on at home, does anyone have a fix aside from changing suppliers?
Is there anyone on talktalk who isn't having problems? It might be worth contacting talktalk support?

If you do a traceroute, are things timing out somewhere? In windows, open a command window (start/run/"cmd") then type in "tracert ukbouldering.com" and see what you get.
Title: Re: Site slow or non-responsive?
Post by: rginns on May 13, 2010, 02:08:35 pm
cheers bubba, not happy it's not working, I'll see if they know anything..  :thumbsdown:
Title: Re: Site slow or non-responsive?
Post by: GCW on May 13, 2010, 02:28:08 pm
I e-mailed them but haven't heard back yet.
Title: Re: Site slow or non-responsive?
Post by: Serpico on May 17, 2010, 10:44:21 am
Back in work this week so I'll have access until Friday, but still can't get on at home >:(
I feel disenfranchised - this is worse than the Election voting scandal.
Title: Re: Site slow or non-responsive?
Post by: GCW on May 18, 2010, 09:16:08 am
Mr. At Work said something about TalkTalk acquiring new low numbered IPs, which aren't recognnised by quite a few sites that haven't updated their servers.

Some stuff here. (http://www.talktalkmembers.com/forums/showthread.php?p=430811)
Title: Re: Site slow or non-responsive?
Post by: Adam Lincoln on May 18, 2010, 07:13:53 pm
Well, I have more time on my hands now!
Title: Re: Site slow or non-responsive?
Post by: robertostallioni on May 21, 2010, 10:45:51 pm
321 I'm back in the room. 10 days no UKB. Read a book. Spoke to my other half ( a bit). The sky didn't fall down. Had a nice, hour long chat with a gent in Pakistan called Dave about talktalk yesterday. The poor bastard must have been sick of repeating himself in the end but lo, today ukb no brokey.
Title: Re: Site slow or non-responsive?
Post by: GCW on May 21, 2010, 10:59:30 pm
I'm back on too.
I had a brief e-mail exchange in which I suggested the problem was with their new IP addresses, they agreed, then said they could do fuck all about it.   Awesome. 
Title: Re: Site slow or non-responsive?
Post by: slackline on May 22, 2010, 12:40:31 am
No idea, but perhaps the fact the internet is running out of IPv4 IP address' (http://news.bbc.co.uk/1/hi/technology/10105978.stm) has something to do with it. :shrug:
Title: Re: Site slow or non-responsive?
Post by: Davo on May 22, 2010, 07:24:54 am
Back on now as well. Brilliant! I had begun to realise exactly how little I really had to do without occupying several hours trawling UKb.

Dave
Title: Re: Site slow or non-responsive?
Post by: rginns on May 23, 2010, 11:02:59 pm
Woohoo I am now back on at home, I can waste as much time as I want now! Yes!
 
Title: Re: Site slow or non-responsive?
Post by: Serpico on May 24, 2010, 01:06:03 pm
Anyone still having access problems?

I'm back on (with TalkTalk) and I'm now having getting-off-the internet-and going-climbing problems instead.
Title: Re: Site slow or non-responsive?
Post by: Tim Broughtonshaw on May 27, 2010, 03:07:01 pm
was having problems accessing for a couple of hours off both home and work ISP's. However looking at recent posted threads and their times, and the few people logged in now i think im not in a minority. Would appear there was 2-2.5 hours of non-responsiveness..   :thumbsdown:


Cheers
Tim
Title: Re: Site slow or non-responsive?
Post by: Mike Tyson on May 27, 2010, 03:14:50 pm
Same here. Actually did some work for a change.
Title: Re: Site slow or non-responsive?
Post by: slackline on May 27, 2010, 03:18:39 pm
You guys need to get on Twitter, its usually where the site being down is first reported and then corroborated shortly afterwards.
Title: Re: Site slow or non-responsive?
Post by: shark on May 27, 2010, 03:19:07 pm
was having problems accessing for a couple of hours off both home and work ISP's. However looking at recent posted threads and their times, and the few people logged in now i think im not in a minority. Would appear there was 2-2.5 hours of non-responsiveness..   :thumbsdown:

Cheers
Tim

I was unable to re-boot (and probably not a good idea as I am a luddite) Mike was in his van and Toby is busy in Japan.

Hope you used the time productively to sort out Tres Ponts info   
Title: Re: Site slow or non-responsive?
Post by: Mike Tyson on May 27, 2010, 03:19:52 pm
What is this twitter of which you speak?  :P
Title: Re: Site slow or non-responsive?
Post by: slackline on May 27, 2010, 03:26:34 pm
was having problems accessing for a couple of hours off both home and work ISP's. However looking at recent posted threads and their times, and the few people logged in now i think im not in a minority. Would appear there was 2-2.5 hours of non-responsiveness..   :thumbsdown:

Cheers
Tim

I was unable to re-boot (and probably not a good idea as I am a luddite) Mike was in his van and Toby is busy in Japan.

Hope you used the time productively to sort out Tres Ponts info   

rebooting a Linux based system is relatively straight-forward, you ssh in with your user-name, then either su to root and issue the 'reboot' command or use sudo (assuming its configured to allow you to execute the 'reboot' command) to restart with sudo reboot

The one thing you should NEVER, EVER do is 'rm -rf /' as it deletes everything for the root partition and all files/directories that are under it.
Title: Re: Site slow or non-responsive?
Post by: Bubba on May 27, 2010, 03:36:17 pm
The server wouldn't allow any shell commands whatsoever, so a "reboot" wouldn't work. Luckily the hosting company provide a higher level method of rebooting...
Title: Re: Site slow or non-responsive?
Post by: Stubbs on May 27, 2010, 03:39:06 pm
Luckily the hosting company provide a higher level method of rebooting...

Did they switch it off and switch it back on again?
Title: Re: Site slow or non-responsive?
Post by: Bubba on May 27, 2010, 03:51:53 pm

Probably just hit random keys till something happens.
Title: Re: Site slow or non-responsive?
Post by: Tim Broughtonshaw on May 27, 2010, 04:06:47 pm

I was unable to re-boot (and probably not a good idea as I am a luddite) Mike was in his van and Toby is busy in Japan.

Hope you used the time productively to sort out Tres Ponts info   

Your welcome to tres ponts if you want me to get Alan to swap moderator? i only created and moderated it and oliana so i could add it for route spread and psyche . Ive never been to tres ponts just some googling.

Cheers
Tim
Title: Re: Site slow or non-responsive?
Post by: Serpico on May 27, 2010, 04:12:16 pm
Ive never been to tres ponts...


That makes you the perfect UKC crag moderator.
Title: Re: Site slow or non-responsive?
Post by: Mike Tyson on May 27, 2010, 04:42:27 pm
Just been pointed in the direction of this (http://downforeveryoneorjustme.com) for checking the status of websites.

Seems fairly handy.

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