UKBouldering.com

the site => suggestions, requests, support => Topic started by: Johnny Brown on March 06, 2023, 04:58:06 pm

Title: Login
Post by: Johnny Brown on March 06, 2023, 04:58:06 pm

Updated my browser (Firefox) on the laptop and am now locked out, get an error page with a dead link ‘to fix it myself’. Any ideas?

Title: Re: Login
Post by: mrjonathanr on March 06, 2023, 04:59:39 pm

I get the same on Opera. try a different browser eg MS Edge

Title: Re: Login
Post by: remus on March 06, 2023, 06:26:09 pm

Seems to be working on chrome, maybe a firefox specific bug?

Title: Re: Login
Post by: joel182 on March 06, 2023, 11:12:39 pm

Had some login issues intermittently on Firefox and always resolved after clearing cookies and reloading (can't remember if just reloading the cache (CTRL-Shift-R) was enough on its own)

Title: Re: Login
Post by: remus on March 06, 2023, 11:27:56 pm

Quote from: joel182 on March 06, 2023, 11:12:39 pm

Had some login issues intermittently on Firefox and always resolved after clearing cookies and reloading (can't remember if just reloading the cache (CTRL-Shift-R) was enough on its own)

Ah yeah a cookie issue may explain it, I tested chrome in an incognito window (i.e. no cookies) so may explain why it worked for me.

Title: Re: Login
Post by: Johnny Brown on March 08, 2023, 01:14:37 pm

Thanks guys. I had to clear cookies twice, first time just resulted in a different message.

I would sooner leave UKB than Firefox...

Title: Re: Login
Post by: shark on March 08, 2023, 05:10:13 pm

Hi Adam - Duncan has raised a ticket with Rosehosting.

Title: Re: Login
Post by: Duncan Disorderly on March 09, 2023, 12:09:35 pm

Been having a dig around on this - looks like it's down to a mod_security extension on the server - our hosts are looking into this now... Will update as soon as I have more info.

Title: Re: Login
Post by: Duncan Disorderly on March 09, 2023, 03:22:58 pm

Hi Adam,

No issues were found in the logs... Do you have the other error message that you received?

The hosting guys and I have tried logging in and out of UKB on Chrome, FF and WF (and clearing all caches etc.) and can't replicate the problem yet...

Title: Re: Login
Post by: Johnny Brown on March 09, 2023, 05:40:20 pm

I’m on a Mac, that might be part of it.

If it happens again I’ll get some screenshots.

Title: Re: Login
Post by: jwi on May 23, 2023, 05:59:23 pm

I have the same problem as Johnny reports on chrome + mac. I can only log in if I open an incognito window. I get the following error 403:

Quote

Error 403
We're sorry, but we could not fulfill your request for /board/index.php?action=login2 on this server.

You do not have permission to access this server. Before trying again, close your browser, run anti-virus and anti-spyware software and remove any viruses and spyware from your computer.

Your technical support key is: 4f50-1e0c-b40c-8ddc

You can use this key to fix this problem yourself.

If you are unable to fix the problem yourself, please contact the WEBMA5TER and be sure to provide the technical support key shown above.

I'm using Chrome Version 113.0.5672.126 (Official Build) (arm64) and Mac OS 12.2.1 (21D62) on an M1 chip.

Also, I am not particularly bothered by any of this. So