UKBouldering.com

Login (Read 3457 times)

Johnny Brown

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Login
March 06, 2023, 04:58:06 pm
Updated my browser (Firefox) on the laptop and am now locked out, get an error page with a dead link ‘to fix it myself’. Any ideas?

mrjonathanr

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#1 Re: Login
March 06, 2023, 04:59:39 pm
I get the same on Opera. try a different browser eg MS Edge

remus

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#2 Re: Login
March 06, 2023, 06:26:09 pm
Seems to be working on chrome, maybe a firefox specific bug?

joel182

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#3 Re: Login
March 06, 2023, 11:12:39 pm
Had some login issues intermittently on Firefox and always resolved after clearing cookies and reloading (can't remember if just reloading the cache (CTRL-Shift-R) was enough on its own)

remus

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#4 Re: Login
March 06, 2023, 11:27:56 pm
Had some login issues intermittently on Firefox and always resolved after clearing cookies and reloading (can't remember if just reloading the cache (CTRL-Shift-R) was enough on its own)

Ah yeah a cookie issue may explain it, I tested chrome in an incognito window (i.e. no cookies) so may explain why it worked for me.

Johnny Brown

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#5 Re: Login
March 08, 2023, 01:14:37 pm
Thanks guys. I had to clear cookies twice, first time just resulted in a different message.

I would sooner leave UKB than Firefox...

shark

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#6 Re: Login
March 08, 2023, 05:10:13 pm
Hi Adam - Duncan has raised a ticket with Rosehosting.

Duncan Disorderly

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#7 Re: Login
March 09, 2023, 12:09:35 pm
Been having a dig around on this - looks like it's down to a mod_security extension on the server - our hosts are looking into this now... Will update as soon as I have more info.

Duncan Disorderly

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#8 Re: Login
March 09, 2023, 03:22:58 pm
Hi Adam,

No issues were found in the logs... Do you have the other error message that you received?

The hosting guys and I have tried logging in and out of UKB on Chrome, FF and WF (and clearing all caches etc.) and can't replicate the problem yet...


Johnny Brown

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#9 Re: Login
March 09, 2023, 05:40:20 pm
I’m on a Mac, that might be part of it.

If it happens again I’ll get some screenshots.

jwi

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#10 Re: Login
May 23, 2023, 05:59:23 pm
I have the same problem as Johnny reports on chrome + mac. I can only log in if I open an incognito window. I get the following error 403:

Quote
Error 403
We're sorry, but we could not fulfill your request for /board/index.php?action=login2 on this server.

You do not have permission to access this server. Before trying again, close your browser, run anti-virus and anti-spyware software and remove any viruses and spyware from your computer.

Your technical support key is: 4f50-1e0c-b40c-8ddc

You can use this key to fix this problem yourself.

If you are unable to fix the problem yourself, please contact the WEBMA5TER and be sure to provide the technical support key shown above.

I'm using Chrome Version 113.0.5672.126 (Official Build) (arm64) and Mac OS 12.2.1 (21D62) on an M1 chip.

Also, I am not particularly bothered by any of this. So



 

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