Yeah quite, I'm kicking myself for not just spending the money on a Park Tools wrench.
I've got loads of spare bits and bobs for planet x in my garage. I might have the replacement part
I've always thought that with planet x/on one you're not paying for customer service, and that is reflected in the price(!). But that certainly doesn't mean they can sell a duff item and not be interested in rectifying the situation.Are you after a straight refund or have you knackered something else and want them to replace that too?Since they ditched the warehouse sales I've tended to buy far less from them.
Not a great plan if the issue is potentially with a/the carbon frameset but I guess that's down to your own comfort with risk vs expenditure.I always find it amusing to see the odd Halfords bike with the forks incorrectly fitted!