My other half has smashed the screen on her phone. Not a problem as it's covered on insurance so they sent her a replacement.
However, the phone she received was still logged into the previous owners Facebook account (refurbished phone).
She has to return the old phone to the network provider as part of the insurance agreement but is anxious as there's personal information on it.
A phone call to their support line gave the response 'we promise it won't happen again' etc.
The phone is working as you can hear notifications etc. but the screen is smashed and completely blank.
Is there a way to access it through a PC or other way of completing a hard reset to wipe any data from it?
It's a Samsung A3