Been a customer for quite a bit now (as has my colleague, Mr Alderson as we both are foodie ponces) and I have to say that the guys know their stuff, and the service has always been awesome. Very good for sharp, pointy things, and for things for the wife to batter you about the head with (Wusthof knives and Scanpan pans). And they still stock stuff that a cook needs, but you can no longer buy in posh kitchenware shops as they are probably no longer fashionable (flour dredgers, wet stones, etc...)
A bit like Shaws Ironmongers, but for cooks. If you do a bit of DIY, Shaws is for you - oooooh, suits you sir!