We got a letter from BT, telling us that the reason our wireless wasn't working properly was that the virgin system was crap... Thing is, we didn't have Virgin, we had BT and had no idea how they knew our wireless was acting up (started to get dodgy a few days earlier but the wife hadn't got round to calling it in). The next day, she called up to report the fault, they accessed the router remotely, said there was nothing wrong and it's been fine ever since. Turned out, the neighbours had Virgin, got the same letter and had problems and an eventual failure (at the same time). Virgin had to replace their router. Fishy?
