But why bother when they can just get people to pay more?
Just seen something on Twitter about Ofcom saying "clause 9.3" is applicable and that customers have the right to cancel their T-Moblie contracts.This sounds interesting.....
OFCOM have stated their clause 9.3 is applicable. Customer has right to cancel T-Mobile contracts.For those asking, 9.3 is as follows; Where the Communications Provider intends to modify a condition in a contract with a Consumer which...is likely to be of material detriment tothe Consumer, the Communications Provider shall:(a) provide the Consumer with at least one month’s notice of its intention detailing the proposed modification; and(b) inform the Consumer of the ability to terminate the contract without penalty if the proposed modification is not acceptable to Consumer
I would return the phone and cancel the contract and say you were mis-sold which I think you were and threaten to go to ofcom if they don't comply. If you still can't cancel then complain to ofcom anyway. Fuck em in their big coporate arses I say
9. REQUIREMENT TO OFFER CONTRACTS WITH MINIMUM TERMS9.1 The Communications Provider shall, in offering to provide, or providing,Public Electronic Communications Services to a Consumer, and on therequest of that Consumer, offer to enter into a contract or vary anexisting contract with that Consumer which complies with paragraph9.2.9.2 Any contract between the Communications Provider and a Consumershall specify the following minimum requirements:(a) the identity and address of the Communications Provider;(b) the services provided, details of the service quality levels offeredand the time for initial connection;(c) details of maintenance services offered;(d) particulars of prices and tariffs, and the means by which up-todateinformation on all applicable tariffs and maintenancecharges may be obtained;(e) the duration of the contract, the conditions for renewal andtermination of services and of the contract;(f) any applicable compensation and/or refund arrangements whichwill apply if contracted quality service levels are not met; and(g) the method of initiating procedures for settlement of disputes inrespect of the contract.9.3 Where the Communications Provider intends to modify a condition in acontract with a Consumer which is likely to be of material detriment tothe Consumer, the Communications Provider shall:(a) provide the Consumer with at least one month’s notice of itsintention detailing the proposed modification; and(b) inform the Consumer of the ability to terminate the contractwithout penalty if the proposed modification is not acceptable tothe Consumer.9.4 For the purposes of this Condition,(a) “Communications Provider” means a person who providesPublic Electronic Communications Services, excluding anyservice which is a broadcast of television programmes forgeneral reception in, or in any area in, the United Kingdom,where every member of the intended audience of such a serviceis able to receive that service in an intelligible form and free ofcharge;(b) “Consumer” means any natural person who uses or requests aPublic Electronic Communications Service for purposes whichare outside his or her trade, business or profession.
Progress, an empathising manager who seems to understand "why" people aren't happy.
not sure whether to play ball though as its a cancellation and returns.
Seeing they have to give me a month's notice as per the above contract, I've got some time yet!
how did you manage that ?