Just I case anyone thinks it sounds a little strange that we ended up not noticing that the rates had changed....
This is all they sent us.
We missed that really clear "new rates" reference...
And to be clear, this is what is laid out on the reverse.
You can all clearly see the new rates, yes?
Of course their press office is fully supportive.
Oddly though.
Even though it's all our fault, they will cancel it all.
Because they're sooooo generous.
This is their offer.
